Posts Tagged ‘WhidbeyHealth’

With COVID-19 cases spiking in Washington state, WhidbeyHealth is adjusting its rules regarding visitors.

The new guidelines, issued Monday, are in effect at the Medical Center, Primary and Specialty Care Clinics, and Walk-In Clinics.

Routine visitation is being suspended at all locations in favor of the modified policy.

Temperature monitoring and COVID-19 symptom monitoring are required before entrance of any person (patient, visitor, support person, staff) at all locations.

Additional monitoring of travel history and exposure history is also in place prior to entry.

Patients will not be denied care if exhibiting signs and symptoms consistent with COVID-19 (SARS-CoV-2).

Visitors, support persons, and staff will not be granted entrance if they cannot meet the temperature monitoring requirements (less than or equal to 99.9◦F/37.6◦C), or if there is exposure history.

All patients, visitors, and support persons are required to be masked during any/all interactions with WhidbeyHealth staff.

Visitors/support persons to departments/areas of care are restricted as follows:


Emergency Department:

No visitors or support persons.


Medical/Surgical Inpatient Department:

No visitors. One support person. If a support person wishes to stay, they must remain in the hospital for the entire length of the patient’s care.


Intensive Care Unit: 

No visitors. One support person. If a support person wishes to stay, they must remain in the hospital for the entire length of the patient’s care.


WhidbeyHealth Family Birth Place:

No visitors. One support person. If a support person wishes to stay, they must remain in the hospital for the entire length of the patient’s care.


Surgical Services: 

No visitors and no support persons. Responsible adult support person should remain in their vehicle or return home during the procedure.



No visitors or support persons.


Rehab Services:

No visitors or support persons.


Respiratory Therapy:

No visitors or support persons.



No visitors or support persons.


Diagnostic Imaging:

No visitors or support persons.


Primary Care, Specialty Care, and Walk-In Clinics: 

No visitors or support persons.


West Wind Café (Medical Center):

Only employees will have access to the West Wind Café. Visitors and support persons may request a meal through the kitchen.


Gift Shop (Medical Center):

Patients, visitors and support persons will not have access.

Gift shop will offer “curbside pickup” through phone orders — (360) 678-7656, ext. 3901 — between 10-5, Monday-Friday.

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WhidbeyHealth has completed contract tracing and reports no transmission to other staff or patients after a member of the Surgical Service team tested positive last month for COVID-19.

The original case was reported on September 27, and it was believed the employee contracted the virus outside of work.

After reporting symptoms which developed at work, the team member went into self-quarantine.

At the time, WhidbeyHealth postponed elective surgeries and non-urgent visits to its surgery, obstetrics and orthopedic clinics.

Thursday the hospital issued the following statement:

Repeated testing of providers and staff has been completed.

Everyone has been released from quarantine, and surgical services have returned to normal operations.

This includes elective procedures and related clinical visits.

Everyone who works in the WhidbeyHealth team are deeply grateful for the unanimous concern and support we received from the community.

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Local golfers are keeping the memory of Bennett Boyles (center) alive, while raising money for WhidbeyHealth. (Konni Smith photo)

Registration is open for the 4th annual Bennett Boyles Memorial Golf Tournament.

The tourney, which honors the memory of a young Coupeville athlete who fought valiantly against brain cancer, is staged by the Penn Cove Brewing Company, with proceeds benefiting WhidbeyHealth.

This year’s event, which will be staged using social distancing guidelines as the world deals with the ongoing COVID-19 pandemic, is set for Saturday, Sept. 19.

Play begins at 1 PM at the Whidbey Golf Club in Oak Harbor.

The format calls for a four-person shotgun style of play, and you can register as a pre-made team or as a single player.

For more info, or to register, become a sponsor, or donate, pop over to:



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WhidbeyHealth is making changes to its operations April 1, which includes temporarily shutting down three clinics.

What’s happening:

*Outpatient services will be consolidated at the Primary Care clinic at 275 SE Cabot Dr. in Oak Harbor.

*This change includes all primary care and specialty care patients of the Women’s Care, Orthopedic Care, and Surgical Care services.

Patients of the MAC clinic will continue to have their treatments at the Medical Center in Coupeville.

*All diagnostic imaging and lab services at Diagnostic Care Clinton will be moved to the Primary Care Cabot Drive clinic in Oak Harbor.

*Lab and Diagnostic Imaging services will continue to be available at the Medical Center, but it’s recommended people use the Oak Harbor location whenever feasible.

*Patients who are usually seen at the Freeland, Coupeville, or Goldie Street clinic in Oak Harbor will have their appointments rescheduled to Cabot Drive or to a tele-medicine appointment.

*There will be no staff or services operating at the Freeland, Coupeville or Goldie Street Oak Harbor facilities, including Sleep Care and Sleep LAB.

*If you have an appointment scheduled, you will receive a telephone call to discuss new arrangements, including how to participate in telemedicine visits with your provider.

For questions, call Primary Care Cabot Drive at (360) 679-2631 between 8 AM-5 PM weekdays.

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Whether you call it WhidbeyHealth or still think of it as Whidbey General, our hospital sits in the heart of Coupeville.

As health professionals deal with the spread of the novel coronavirus, new rules have been put in place to govern visitors.

The latest update, released early Sunday afternoon:


Beginning Monday, March 16th at 8:00 AM, WhidbeyHealth will implement new limitations on visitors to the Medical Center to protect patients and staff from Coronavirus (COVID-19) infection.

Coronavirus is highly contagious, thought to spread from one person to another.

Droplets from coughs and sneezes can transmit Coronavirus to people close by.

A person can also become infected by touching an object or surface that has droplets on it (such as a door handle), then touching his or her face before washing hands.

This is why ‘social distancing’ is so important and why we are implementing restrictions to visitors at the WhidbeyHealth Medical Center.


The following changes are effective Monday, March 16th.

– All patients and visitors entering the Medical Center must enter by the main entrance and be screened by our staff, including a brief interview and temperature check.

– Visitors not seeking treatment who are exhibiting symptoms (fever, runny nose, cough, shortness of breath) will be asked to leave and follow up with their doctor.

– Visitors accompanying patients to the Emergency Department, surgery or the MAC clinic will be asked to wait in their car while we care for the patient.

– Patients who are exhibiting symptoms (fever, runny nose, cough, shortness of breath) must put on a mask upon entering the Medical Center.


Exceptions include:

– Moms in labor may have one designated support person who must remain at the Medical Center for the duration of their stay.

– Minor children being cared for may have one designated parent who must remain at the Medical Center for the duration of the child’s stay.

– Please note that any supporting visitors who develop symptoms will be asked to leave the Medical Center.


What you can do:

– If you are experiencing a medical emergency, call 911

– If you are experiencing mild symptoms, contact your doctor for medical advice. Many patients are able to isolate at home for the duration of their illness, as they would with the flu.

If you are not ill, or experiencing mild symptoms, please do not come to the Emergency Department to be tested. This can increase your risk of infection from coronavirus or other illnesses. 

– Instead, call the WhidbeyHealth Coronavirus Hotline at 360-240-4055 for screening and to be registered for drive-through sampling. The Hotline will be open from 8:00AM to 4:00PM Monday through Thursday and 8:00AM to 2:00PM on Fridays.

– If you need assistance with your bill or wish to speak with someone from the Patient Financial Services team, please make an appointment by calling 360-678-7656, extension 4097.

– WhidbeyHealth’s Westwind Café will be closed to the public until further notice. We regret the inconvenience.


Things you should know about testing:

– Analysis of samples is done offsite by specially authorized laboratories. Our staff collects samples which are sent to an offsite laboratory for evaluation, and like most hospitals, we do not conduct the actual diagnostic test.

– Test result times will vary. Nationwide, labs are experiencing heavy demand. WhidbeyHealth is not able to control the amount of time it takes for laboratories to process test results. We have recently seen results as quickly as three days, but many have been longer.


Protect yourself:

– Practice ‘social distancing.’ The best way to prevent illness is to avoid being exposed to this virus.

– Clean your hands frequently with soap and water, scrubbing for 20 seconds.

– If soap and water are not available, use hand sanitizer containing at least 60% alcohol.

– Avoid touching your eyes, nose and mouth with unwashed hands.

– Avoid close contact with people who are sick.


Stay informed:

– Island County Public Health — https://www.islandcountywa.gov/Health/Pages/COVID-19.aspx

– Washington State Department of Health — https://www.doh.wa.gov/Emergencies/Coronavirus

– Centers for Disease control — https://www.cdc.gov/

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